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Right of Revocation

Consumers have a right of withdrawal of fourteen days.

For products manufactured according to specific customer specifications or clearly tailored to personal needs, there is no right of withdrawal. These custom-made products are excluded from exchange and return.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must inform us (Aaron Genswein, Sobotagasse 7, 1230 Vienna, Austria, office@asadogrill.at, Phone: +43 699 10230225) of your decision to withdraw from this contract by means of a clear statement.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods in the amount of 100 EUR.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal

  • Contracts for the supply of goods that are not prefabricated and for whose manufacture an individual choice or determination by the consumer is decisive, or that are clearly tailored to the consumer's personal needs.

Model withdrawal form